Diversus Health FAQs
Below are some of our most commonly asked questions.>
Will I be able to choose my provider?
In order to assure the quickest access possible, we place you with a provider whose schedule has an opening that fits your needs best. If you would like to work with a specific counselor or provider you may request this at the time of your intake at which point your counselor or provider can help you explore your needs and ensure you get access to the provider of your choice. There may be additional wait times associated with a specific request or referral.
Can I request to change my provider if I feel that we are not a good match?
Yes. It is important to Diversus Health that you are 100% comfortable with your counselor or provider. If this requires that you change providers during the course of your treatment, we are happy to help you transition to a more suitable counselor.
Can I request a specific counselor or provider who has the same faith or sexual orientation or race as myself?
Yes. It is important to Diversus Health that you are 100% comfortable with your counselor or provider. If this requires that you work with a counselor or provider who shares a similar background with you, we are happy to help you access such a provider. There may be additional wait times associated with a specific request or referral.
Can I start with online counseling and transition to in-person visits if I don’t like the online experience?
Yes. Once Covid-19 precautions allow for us to provide in-person care again, you will have the option to choose online or in-person appointments. You can discuss these options with your provider during your session or, if you are a new patient, you can make this request at the time of scheduling your intake appointment with our access center staff.
Is my treatment absolutely confidential?
Yes. All of our providers are required to provide confidentiality under very specific regulations that govern the counseling field. You will be informed of the details and the extent of confidentiality at your first encounter with a provider. You will be able to ask any question you need, to ensure you are certain your privacy will be maintained throughout your care with us.
Can I bring a family member or a friend with me to my appointments?
Yes. It is important to Diversus Health that you are 100% comfortable with the care you are receiving. If bringing someone with you to a session will help you, then you and your provider can make a plan to include someone of your choice in your sessions. You are also welcome to bring a supportive person with you to your intake appointment.
What will my first appointment be like?
Your first appointment with your provider will be a combination of completing intake paperwork and assessments all of which will help you and your provider explore the reasons for your visits and the goals you have for your care. Your provider will ask you questions about your life history and current concerns you may have that led to you seeking care at this time. We know that meeting a new provider and building trust takes time, so the amount of information you share is totally up to you. Your provider will help you feel safe and comfortable to share the information that is needed to help you develop a plan for your care. Once the intake appointment is complete, your provider will discuss a treatment plan with you and will set up reoccurring visits that will fit into your schedule at a pace and at intervals that will help you reach the treatment outcomes you are seeking.
Is there anything I can’t talk about with my provider?
No. You are encouraged to share anything you wish with your provider, in particular details about life and symptoms or worries that may help them understand how to help you best. The beauty of confidentiality, that is assured to you in all the care Diversus Health provides, allows for you to be completely open with your provider. There is no judgment here!
If my symptoms or problems get worse, what will happen next?
At Diversus Health, we ensure that you are driving your care and feel completely in control of the treatment you receive. If you or your provider notice an increase in your symptoms or problems, your counselor will work with you to make a plan you feel comfortable with. They will help you explore the cause of an increase in your symptoms and will advise you with clinical expertise on your options and next steps to ensure you are safe. Additional treatment referrals can be made at any time if you and your provider decide that you could benefit from augmenting your care with additional support services.
Can someone at Diversus Health help me with a friend or family member I am worried about?
Yes. We can help you with advice and support and can give you resources to share with your friend or family member that may encourage them to reach out for support. Diversus Health also offers crisis services in a walk-in center and through our mobile crisis response teams that can meet your friend or family member in our community if they are experiencing an acute crisis. To request help with a crisis now, please call:
What if I change my mind about treatment? Can I stop receiving care at any time?
Yes. At Diversus Health, we ensure that you are driving your care and feel completely in control of the treatment you receive. If you choose to end your treatment at any time, we will help you do so and will provide you with resources and referral information in case you would like to pick up your care at a later time.
Can I receive Psychiatric services like medication management without meeting with a counselor?
Yes. At Diversus Health we ensure that you are driving your care and feel completely in control of the treatment you receive. If you need access to a Psychiatrist but are not ready for counseling services, we will make sure you get the care you need in a way that works best for you.
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